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BeRelevant

Complaint procedure

If the User is not satisfied with the Service or has objections, they can file a complaint:

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Complaint procedure

  • By email to: admin@berelevant.now
  • Complaint form: https://berelevant.now/complaint
  • By mail to the company's registered office (Art. 1)
  • The complaint must include: User's name and email, problem description, date of occurrence, requested solution
  • The Provider commits to handle the complaint within 30 days of receipt

Out-of-court dispute resolution (ADR)

Consumers can contact the Slovak Trade Inspection (SOI) as the out-of-court consumer dispute resolution body. Current EU-wide dispute guidance is available on Consumer Redress in the EU.

Slovak Trade Inspection (SOI)

Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27

www.soi.sk

ars@soi.sk / adr@soi.sk

+421 (0)2/58 27 21 23

Consumer Redress in the EU

The European Commission's current information hub for consumer dispute handling after the ODR platform closure

Consumer Redress in the EU